Frequently Asked Questions
Am I eligible for a refund after I have taken an overseas citizenship application appointment?
No, once the applicant takes appointment, then you will not be able to initiate refund from the online application. You need to cancel the appointment in order to get the refund initiated from online OR have the refund request initiated from the VAC.
How do I change the VAC location for submitting my biometrics for overseas citizenship application?
Login with the registered credentials, click on ‘Manage my account’ link. This will allow you to edit your country or residence and preferred visa application Centre location. This option will allow you to create a new application with the same login credentials but for a different location.
Only the new applications created after making the change will be created with new VAC location and Country. The existing applications will not get affected.
How do I reschedule or cancel my appointment for overseas citizenship application?
Login with the registered credentials, click on ‘My Application’ link. Select Re-schedule Appointment option from the Quick Link menu.
You can reschedule or cancel your appointment any time prior to 24hours of your booked appointment time.
What does VFS Global do?
VFS Global manages visa application centres for UK Visas and Immigration, where you should submit your completed visa application form, passport, supporting documents and biometric data.
Who decides if I will get a visa?
Your visa application will be processed and decided by UK Visas and Immigration staff. VFS Global does not, play any part in or influence the outcome of your visa application.
How do I pay my Visa fees?
During the process of filling your online application in the UK government website for visas and immigration you will be prompted to pay the fees directly to UK Visas and Immigration via World pay. No visa fees will be accepted in the VFS Global Visa application centres.
If I am applying in Cebu, how do I pay my additional fee?
Applicants who elect to apply here are subject to an additional user pay fee, which can be paid online via the AccessUK. This additional fee will appear as a separate line item on your payment page as the User Pay Fee. This simpler process means you will only need to make one payment prior to visiting the Visa Application Centre. If you elect to purchase additional services, such as Priority Visa or Premium Lounge, you need to visit our website to make these additional purchases by clicking here
You do not have to pay this fee to submit an application at the centre (Visa Application Centre), if you are exempt from the visa application fee. However, the courier service and other optional services you may opt for will need to be paid.
I would like to request a refund. How do I submit this request?
Do I enroll Biometrics in a VFS Global Visa application Centre?
When you attend the visa application centre, you will need to provide your biometric information, which includes a photograph and a digital scan of your fingerprints. If you have temporary injuries on your fingers, please wait until the injuries heal before your appointment date. You should also remove any henna on your fingertips, or allow it to fade, as this may prevent us from getting a clear scan.
Should children come to the VFS Global Visa application Centre for applying for a visa?
Every applicant who is submitting a visa application must attend the visa application centre in person, including the children below 5 years of age. Children less than 18 years need to be accompanied by an adult and this cannot be a member of VFS Global staff.
When can I make my application?
Applicant can apply for a visa up to 3 months before your date of travel to the UK. We strongly advise you not to confirm your travel arrangements until you have received your visa.
What should I bring with me?
When you attend your appointment, you should bring
- Your appointment confirmation (this can be an electronic copy on your phone, or a hard copy),
- Visa fee receipt and user pay visa application centre service fee receipt.
- A valid passport or travel document with at least 1 page that is blank on both sides
- For applicants who are exempt from giving biometrics: 1 recent passport-sized (45mm x 35mm) colour photograph of your face, which meets the requirements of UK visas and immigration’s photograph guidance
- A printout of your online application form, signed and dated
- If you are applying under the points-based system, a completed self-assessment form, signed and dated.
- If you are applying for a settlement visa, a completed self-assessment form, signed and dated;
- Payment receipts for any pre purchased user pays services
- All supporting documents (please ensure documents are removed from any bulky folders such as ring binders as these cannot be accepted as part of your application)
- Supplementary application forms
Do I need to attend an interview?
If you are a student applying under the points based system (Tier 4) General, you may be required to attend a short interview at the visa application centre. When selecting your appointment during the online application process you should select a PBS Tier 4 appointment.
For non-student applications, UK Visas and Immigration staff may conduct interviews if this is required during the processing of your application. You might need to attend an interview when you submit your application at the visa application centre.
How long will it take to process my application by UK Visa and Immigration?
This depends on the category of visa application, but UK Visas and Immigration aims to return 90% of non-settlement visa applications within 15 working days. UK Visas and Immigration cannot guarantee the outcome or the length of time an application takes to process; neither can it guarantee the return of passport and documents within a certain timeframe. This is due to the fact that visa applications are assessed individually and individual circumstances can mean processing times may vary and result in longer decision times. Therefore you are requested to wait until a decision on the application is taken since VFS Global does not have any control over the processing times. The processing time for a settlement application is 95% within 12 weeks.
Is there a way of getting my application processed sooner than the regular?
Super Priority Visa Service (SPV)
From 23 February 2015, the Super Priority Visa Service (SPV) will be available to applicants in the Philippines who apply under the following categories:
- Tourist and short stay.
- Point Based System Tier 2 applicants with authority to live in the Philippines.
- Points Based System Tier 5 applicants with authority to live in the Philippines or Temporary Worker (Creative and Sporting) if currently in the Philippines for a similar purpose to the activity proposed to be undertaken in the UK.
To use this service, customers will need to select the Super Priority Visa Service appointment option when making your appointment online. Applications for the SPV service must be made between 7:00 and 12:00 noon, Monday to Friday. Payment can be made online or by cash when you attend your appointment at the visa application centre.Details of this service can be found on http://www.vfsglobal.co.uk/philippines/user_pay_services.html
Priority Visa Service (PV)
The Priority Visa Service is an optional service which aims to process applications within 3-5 working days. The service is available at both our Manila and Cebu visa application centres. Payment can be made online or by cash when you attend your appointment at the visa application centre.
The eligibility requirements for the Priority Visa (PV) service will be extended to include all non-settlement visa categories, including all visitors and Tier 4 students.
Full terms and conditions of the PV service can be found on http://www.vfsglobal.co.uk/philippines/user_pay_services.html.
Please note: UK Visas and Immigration strongly recommends that applicants with any form of adverse immigration history do not use this service. This includes anyone who has previously refused a visa for the UK, been refused leave to enter the UK, been previously deported, removed, or otherwise required to leave the UK, has overstayed a period of leave in the UK, or has been refused leave to remain in the UK by the Home Office.
What does it cost?
The priority visa service is optional and costs Php 10,800 for Non Settlement, Php 32,400 for Settlement, while the Super Priority Visa costs Php 54,000 (local currency equivalent to latest consular rate of exchange) in addition to the standard visa fee
The Home Office will prioritize the processing of your application and aim to make your documents available for collection (or passed to the courier, if you have paid for this service) in the timescales mentioned on the https://www.gov.uk/visa-processing-times
Important note: Using the priority visa service does not guarantee that your visa application will be successful. All applicants must meet the requirements of the UK’s Immigration Rules. The priority visa service fee will not be refunded if the visa is refused or, in exceptional circumstances, takes longer than the processing times set out above.
How do I collect my documents and passport back?
When you attend the VFS Global visa application centre, while submitting the application you can either ask the staff at the counter to courier (optional) the documents and passport back or collect the documents and passports from the VFS Global application centre where you submitted your visa application.
What are the security procedures that I have to undergo in the VFS Global Visa application Centre?
For security reasons the following items will not be permitted inside the visa application centre or stored on the premises.
- All battery operated or electronic items such as cameras, audio/video cassettes, compact discs, MP3s, floppies, laptops, or portable music players, hard disk drive (HDDs), pen/thumb drives, spy devices, audio recorders, or other devices which can hinder the centre’s functioning
- Any inflammable item such as matchboxes/ lighters/ electronic cigarettes / fuel.
- Any sharp objects such as scissors, pen knives or nail filers.
- Weapons or weapon - like objects or explosive material of any kind.
Other items may be prohibited based on security staff discretion.
Please note: The visa application centre is unable to store prohibited items. Applicants should make other arrangements to store their belongings before they enter the visa application centre.
Useful answers to common questions raised in regard to making an overseas citizenship application – appointment