Enquiries And Complaints
Do you have a visa enquiry?
Alternatively, if you need information about Visa Application Centres and premium services, you will find details on this VFS website.
The International Enquiry Service can assist you with enquiries about:
- general information
- the application process
- the status of your application
- what to do if you are unhappy with your visa decision.
If you wish to make a complaint about the services provided by:
- UK Visas and Immigration (UKVI);
- VFS Global (who operate UK Visa Application Centres); or
- HGS (who operate UKVI’s International Enquiry Service)