In Malaysia

Enquiries And Complaints

Do you have a visa enquiry?

All information and guidance about UK visas can be found at

Alternatively, if you need information about Visa Application Centres and premium services, you will find details on this VFS website.

If you need more help with a visa enquiry, you can contact UKVI’s

International Enquiry Service

The International Enquiry Service can assist you with enquiries about:

  • general information
  • the application process
  • the status of your application
  • what to do if you are unhappy with your visa decision.


If you wish to make a complaint about the services provided by:

  • UK Visas and Immigration (UKVI);
  • VFS Global (who operate UK Visa Application Centres); or
  • Who operate UKVI’s International Enquiry Service.

You can find information on how to do this, along with an online submission form on the

UK Visas and Immigration complaints page