Customer Experience

VFS Global is committed to delivering a world-class service. To help achieve this, VFS Global welcomes and values feedback from customers. You can be assured that all feedback received receives our full and complete attention.


If you wish to make a complaint about the services provided by:

  • UK Visas and Immigration (UKVI);
  • VFS Global (who operate UK Visa Application Centres); or
  • UKVI’s International Enquiry Service.

You can find information on how to do this, along with an online submission form on the UK Visas and Immigration complaints page.