Customer Experience

VFS Global is committed to delivering a world-class service. To help achieve this, VFS Global welcomes and values feedback from customers. You can be assured that all feedback received receives our full and complete attention.


Positive feedback is always welcome and is used as an objective way of assessing the performance of VFS Global’s staff. Such appreciation is always encouraging and helps to contribute to motivating our teams to reach even higher standards.

Customers can submit their compliments or appreciation of the service they have received using this link.

Please click here if you would like to give feedback


VFS Global takes complaints seriously and uses them as an opportunity for continuous improvement of the company and its staff. VFS Global assures you that you will receive a timely response and resolution of your grievance, in accordance with the organization’s complaint handling procedure.

You can submit feedback by selecting either of the following links: