In Sri Lanka

Disclaimer and Refund Policy

Disclaimer and Refund Policy

VFS-UK is a service provided by VFS Global Services Pvt. Ltd.

VFS-UK merely acts as a Logistics Agent with responsibility to receive from an applicant applying for an UK visa, the applicant's passport, completed visa form, supporting documentation, applicable fees and applicants Biometrics data. VFS-UK is also responsible for submitting the application to the British Deputy High Commission in Chennai , on behalf of the applicant, collect the passport and supporting documents back from the British Deputy High Commission in Chennai and return the passport back to the applicant by courier to an address provided by the applicant.

VFS-UK is not liable for any delay in processing or rejection of the visa application. Whilst every precaution is taken while handling the passport of Applicants and important documents submitted in support thereof, due to unforeseen events and circumstances, the passport and documents may be lost in transit by accident, theft, natural calamities (act of god) or any other reason, VFS-UK will not be liable or responsible in any manner to the Applicant for the same.

Note: There are circumstances where in, Embassy of UK will hand over the passport and the supporting documents to the Applicants directly.

The Applicant accepts that the courier acceptance and delivery service is operated by a third-party, and VFS- UK does not assume any responsibility or liability for any deficiency in service on part of the courier company. In case a Passport is lost or damaged in transit, the liability of UK VFS is restricted to reimbursement of fees charged by the Ministry of External Affairs, Government of India, for replacement of lost / damaged passport through normal application procedure. UK VFS shall not be responsible or liable for any consequential loss or damage caused to the Applicant due to loss of his/her Passport and supporting documents.

It is expressly understood that when the applicant or representative of the applicant submits the passport, the visa form and the supporting documentation along with the applicable fees, the applicant has understood the terms, conditions and details here in. Application fees once paid by the applicant are not refundable under any circumstances.

No employee of VFS- UK may change / amend / amplify the conditions mentioned herein.

For all claims, disputes of whatsoever nature, the courts in Mumbai shall alone have jurisdiction.

Beware of fraudulent job offers

We know that criminals have posed as VFS Global representatives in order to steal personal information or money from people. If you receive a job offer by email or phone which requires payment, or promises a work visa in exchange for money, this is a scam. VFS Global is not a recruitment agency and does not offer recruitment services.

VFS Global is a visa processing company and we work only with government and diplomatic missions. 

If you receive an offer asking for money that claims to be from VFS Global, do not respond or send money.

How  criminals may contact you

You should be suspicious if:

  • the email you receive is from a free email service such as Hotmail, Gmail, Outlook or Yahoo, or from a fake email address. We will only contact you using an official VFS Global email address
  • you are asked to disclose private or confidential information
  • you are asked to be interviewed over the phone or via an instant messenger
  • you are asked to pay fees or money as soon as possible
  • you are requested to complete fake recruitment documents, such as an application or employment visa forms (the VFS Global name and logo could be forged or fabricated and featured on the documentation without authority)

These actions are intended to defraud or obtain personal information from their victims.

What to do if you suspect you have been targeted

If you receive a request, either in writing or verbally, for an interview or a job offer that you believe could be fraudulent or suspicious, do not respond. You can also check the request with us by emailing  communications@vfsglobal.com

Victim of fraud

If you believe you are a victim of fraud you can report the incident to your local police office or email  acco@vfsglobal.com

VFS Global takes such matters seriously and reserves its right to contact law enforcement agencies to investigate and prosecute illegal or criminal activities.

Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from unauthorised activities.