Frequently Asked Questions
Am I eligible for a refund after I have taken an overseas citizenship application appointment?
No, once the applicant takes appointment, then you will not be able to initiate refund from the online application. You need to cancel the appointment in order to get the refund initiated from online OR have the refund request initiated from the VAC.
How do I change the VAC location for submitting my biometrics for overseas citizenship application?
Login with the registered credentials, click on ‘Manage my account’ link. This will allow you to edit your country or residence and preferred visa application Centre location. This option will allow you to create a new application with the same login credentials but for a different location.
Only the new applications created after making the change will be created with new VAC location and Country. The existing applications will not get affected.
How do I reschedule or cancel my appointment for overseas citizenship application?
Login with the registered credentials, click on ‘My Application’ link. Select Re-schedule Appointment option from the Quick Link menu.
You can reschedule or cancel your appointment any time prior to 24hours of your booked appointment time.
What does VFS Global do?
VFS Global manages visa application centres for UK Visas and Immigration, where you should submit your completed visa application form, passport, supporting documents and biometric data.
Who decides if I will get a visa?
Your visa application will be processed and decided by UK Visas and Immigration staff. VFS Global does not, play any part in or influence the outcome of your visa application.
How do I pay my Visa application fees?
You can pay your visa application fees in three ways:
- Online at UKVI portal:
You can pay your visa application fees online at UKVI portal after completing your visa application form. You can pay online using Visa, or International Maestro debit or credit cards or via e-wallet (Skrill). Please ensure you have sufficient funds available before you apply and pay. If you need to create an e-wallet account, do this a few days before you apply to ensure that the funds will be available to use. Payment online will need to be made in US dollars. When you have paid your fee online via AccessUK, you will receive a payment confirmation email from WorldPay. You should print off this confirmation email and take it with you to the visa application centre when you submit the rest of your visa application.
- At the designated bank:
- At the visa application centre
You can pay your visa application fees (free of charge) at the Standard Chartered Bank branches below. The bank will issue a bank voucher (3 copies) which will be valid for presentation with your application at a visa application centre for 30 days from the date of issue. You will be able to make your visa application on the next working day following payment.
Biratnagar Branch Birgunj Branch Branch-Biratnagar, Morang Branch PO Box 201, Main Road, Biratnagar - 3, Nepal
Tel:977-21-528983 Fax No:977-21-528982
Branch-Birgunj, Adarsha Nagar Branch Adarsha Nagar-13, Birgunj, Nepal
Tel:051-529494 Fax No:051-529677
Butwal Branch Dharan Branch
Branch-Butwal, Rupandehi Branch Milan Chowk, Butwal, Municipality - 11, Rupandehi, Nepal
Tel: 977-71-546832 Fax No:977-71-546882
Branch-Dharan, Sunsari Branch Panna Kamala Complex, Ward No 7/100Ka, Buddha Marga, Dharan - 7 Sunsari, Nepal
Tel:977-25-520505, 530980 Fax No:977-25-530981
Lalitpur Branch Lazimpat Branch Branch - Jawalakhel, Lalitpur Branch PO Box 3990, Jawalakhel, Lalitpur, Nepal
Tel:977-1-5540544, 5540566 Fax No:977-1-5523266
Branch - Lazimpat Branch P.O.Box 3990, Lazimpat, Kathmandu, Nepal
Tel:977-1-4418456 Fax No:977-1-4420727
Narayangarh Branch Naya Baneshwore Branch Bhatbhateni premises (ground floor), Bharatpur-10, Chitwan, Nepal.
Tel:056-571277/571278 Fax No:056-571279
New Baneshwor Branch P.O.Box 3990, New Baneshwar, Kathmandu, Nepal
Tel:977-1-4782333, 4783753 Fax No:977-1- 4780762
Nepalgunj Branch New Road Branch Branch-Nepalgunj, Banke Branch Surkhet Road, Ward No 13, Nepalgunj Banke, Nepal
Tel:977-81-525514, 520022 Fax No: 977-81-525515
1st Floor, 22, People's Plaza (Pako Wing) Pako, New road Kathmandu, Nepal
Tel:977-1-4157527/28 Fax No:977-1- 4157530
Pokhara P.O box: 08, New Road, Pokhara, Nepal
Phone:977 061 523875, 523876, 536231, 536230 Fax:977 061 531676
Bhatbhateni premises (ground floor), Chuchepati, Boudha ward no. 7, Kathmandu, Nepal
Tel: 977-1- 4481819, 4481822 Fax: 977-1-4481821
Alternatively, you can pay the visa application fees when you submit your visa application, supporting documents and biometric data at the visa application centre. A Standard Chartered Bank is located in the visa application centre for this purpose. Please note that the Standard Chartered Bank in the visa application centre will apply a service charge of Rs.250 (inclusive of taxes) for this facility.
You should ensure that you get a receipt when you pay the fee. We will not refund the fee if your application is unsuccessful.
- Online at UKVI portal:
When am I eligible for a refund of my visa fees?
Effective 1 October 2014 the Visa fees are not refundable after biometrics have been taken. Fees will also not be refunded after capture of a live image at the Visa Application Centre (VAC) for children under the age of 5. The visa fee will be refundable only if the application is withdrawn in writing prior to the biometric submission, or if the applicant refuses to provide biometrics. User Pay Visa Application Centre fees will be refundable only if the appointment is cancelled 5 days before the scheduled appointment date.
Would like to request a refund. How do I submit this request?
Do I enrol Biometrics in a VFS Global visa application centre?
When you attend the visa application centre, you will need to provide your biometric information, which includes a photograph and a digital scan of your fingerprints. If you have temporary injuries on your fingers, please wait until the injuries heal before your appointment date. You should also remove any henna on your fingertips, or allow it to fade, as this may prevent us from getting a clear scan.
Should children come to the VFS Global visa application centre for applying for a visa?
Every applicant who is submitting a visa application must attend the visa application centre in person. Children less than 5 years need to attend, but are not require to provide their biometric data. Children less than 18 years need to be accompanied by an adult and this cannot be a member of VFS Global staff.
When can I make my application?
Applicant can apply for a visa up to 3 months before your date of travel to the UK. We strongly advise you not to confirm your travel arrangements until you have received your visa...
What should I bring with me?
- When you attend your appointment, you should bring
- Your appointment confirmation (this can be an electronic copy on your phone, tablet or a hard copy),
- Visa fee receipt and user pay visa application centre service fee receipt.
- A valid passport or travel document with at least 1 page that is blank on both sides.
- For applicants who are exempt from giving biometrics: 1 recent passport-sized (45mm x 35mm) colour photograph of your face, which meets the requirements of UKVI’s photograph guidance
- A printout of your online application form, signed and dated.
- If you are applying under the points-based system, a completed self-assessment form, signed and dated.
- Payment receipts for any pre purchased user pays services
- All supporting documents (please ensure documents are removed from any bulky folders such as ring binders as these cannot be accepted as part of your application)
- Supplementary application forms.
Do I need to attend an interview?
If you are a student applying under the points based system (Tier 4) General, you may be required to attend a short interview at the visa application centre. When selecting your appointment during the online application process you should select a PBS Tier 4 appointment.
For non-student applications, UK Visas and Immigration staff may conduct interviews if this is required during the processing of your application. You might need to attend an interview when you submit your application at the visa application centre.
How long will it take to process my application by UK visas and immigration?
This depends on the category of visa application, but UK Visas and Immigration aims to return 90% of non-settlement visa applications within 15 working days. UK visas and immigration cannot guarantee the outcome or the length of time an application takes to process; neither can it guarantee the return of passport and documents within a certain timeframe. This is due to the fact that visa applications are assessed individually and individual circumstances can mean processing times may vary and result in longer decision times. Therefore you are requested to wait until a decision on the application is taken since VFS Global does not have any control over the processing times. The processing time for a settlement application is 95% within 12 weeks.
Is there a way of getting my application processed sooner than the regular?
Priority visa service
You can pay for a Priority Visa service for your visit, work or study application (‘non settlement’). This will put your application at the front of the queue at every stage of the decision-making process. The cost of this service is in addition to your visa application fee and is non-refundable if the visa application is refused, or in exceptional cases, if it takes longer to process. Using the Priority Visa service does not guarantee that your application will be successful. All visa applicants must meet the requirements of the UK Immigration Rules.
Who can use this service?
All customers may apply for the Priority Visa service apart from applicants who are applying for visas to visit other Commonwealth countries, British Overseas Territories, and Crown Dependencies (the Channel Islands and the Isle of Man).
How do I apply?
To apply and schedule an appointment online please visit: AccessUK
For more information and guidance click here
Please note that there is a limited allocation of priority slots each day. Customers are advised to schedule an appointment. Customers with a normal online appointment may avail a priority visa service without a separate appointment only if there are unallocated slots available.
What does it cost?
The priority visa service is optional and costs GBP 184 (NPR 26379 as per the local currency equivalent to latest consular rate of exchange) in addition to the standard visa fee.
How long does a Priority Visa application take?
UKVI aims to make a decision on your Priority Visa application, and contact you to let you know that your passport is ready to be collected within 5 working days from when you submit your biometric information.
However, every application is unique, and if your application is not straightforward, it may not be possible to meet this timescale. If this is the case, your application will still be put at the front of the queue at every stage of the decision-making process, and UKVI will aim to process your application within global customer service standards. Your application may not be straightforward if you have:
- been refused a visa for the UK, and/or;
- been refused leave to enter the UK, and/or;
- been deported, removed, or otherwise required to leave the UK, and/or;
- overstayed a period of leave in the UK, and/or;
- had leave to remain in the UK curtailed by the Home Office, and/or;
- been refused leave to remain in the UK by the Home Office, and/or;
- been refused a visa for Australia, Canada, New Zealand, the United States of America, or the Schengen countries, and/or;
- you have been interviewed, detained, or prosecuted by the police for any offence in the UK or elsewhere, and/or;
- you have an unspent criminal conviction in any country, and/or;
- you have committed a criminal offence in any country.
If you fall into one of these categories, you may not want to use the Priority Visa service, as UKVI may be unable to process your application within the 5-day timescale.
How do I collect my documents and passport back?
To collect your documents and passport, you need to visit the VFS Global visa application centre, where you have submitted your documents and passport.
What are the security procedures that I have to undergo at the VFS Global visa application centre?
For security reasons the following items will not be permitted inside the visa application centre or stored on the premises.
- All battery operated or electronic items such as cameras, audio/video cassettes, compact discs, MP3s, laptops, or portable music players.
- All bags such as travel bags, back packs, briefcases, suitcases, leather, jute or cloth bags and zip folders. Only a plastic bag containing your application and related papers will be permitted.
- Sealed envelopes or packages.
- Any inflammable item such as matchboxes/ lighters/ fuel.
- Any sharp objects such as scissors, pen knives or nail filers.
- Weapons or weapon - like objects or explosive material of any kind.
Other items may be prohibited based on security staff discretion.
Please note: The visa application centre is unable to store prohibited items. Applicants should make other arrangements to store their belongings before they enter the visa application centre.
Who needs to be tested for Tuberculosis?
If you are resident in Nepal and would like to apply for a visa to come to the UK for more than 6 months you must be tested at an approved clinic and be free from tuberculosis before you apply for a visa.
If you are coming to the UK for less than 6 months you do not need to be tested for tuberculosis. This includes people applying for 2, 5 and 10 year visitor visas, because the maximum stay in the UK at any one time is still 6 months.
See more information about this Guidance to TB testing
What should I do if there is a need for emergency visa?
- Before contacting UKVI check if you qualify for any of the user pay services such as super priority or priority visas that have quick turnaround times and apply as per guidance. If you do not meet the conditions, please apply for the standard visa category and pay the relevant fees.
- You may then email/ contact the International Enquiry service with the application details (case reference GWF number, complete name or passport number). Should your case qualify as an emergency, the team will get in touch with you. All other cases will be dealt with as normal.
- Please note this service is available only in case of a serious medical emergency or an unfortunate event in the family that requires immediate emergency travel. This service is not available for business emergencies.
Note: All applications will still need to meet the immigration rules in order to be granted a visa.
What is health surcharge?
Improved process for paying the health surcharge
- UK Visas and Immigration is improving how applicants pay the health surcharge.
- We have developed a new integrated process which uses information from an immigration application to decide whether a customer needs to pay the surcharge and how much they must pay.
If a surcharge reference is needed, the online application system will direct applicants through the surcharge payment process meaning they only need to input personal details once, making the overall process quicker, easier and errors less likely.
For the latest information on this service visit AccessUK
- For further information on the health surcharge visit: www.gov.uk/healthcare-immigration-application or contact UKVI at www.gov.uk/contact-ukvi-outside-uk
Who do I contact if I want to make a suggestion about the website content?
To make suggestion about the website content, you can write to firstname.lastname@example.org.
Who do I contact if I want to complain about the service provided by VFS Global?
If you wish to complain about the service you received from VFS Global, you can write your complaint to: http://www.vfsglobal.co.uk/nepal/feedback_complaints.html
Where is further guidance available?
Further guidance and visa information is available in AccessUK website.
Where can I find information on Biometric Residence Permit?
Applicants will receive a letter which provides detailed information about how to collect their BRP on arrival. Further information for overseas visa applicants is at click here and full guidance is at click here.
If you have lost a valid BRP please follow the advice at this link.
Does UKVI yet handle visas for Antigua and Barbuda?
Processing of Visas to Antigua and Barbuda, no longer handled by UKVI – details here
Where can I find guidance to the Documents Checklist?
Applicants can now refer to the Documents Checklist tab to check which documents they may need to submit with their applications.
Where can I find the Visa Application Centre in Kathmandu?
Relocation of Visa Application Centre in Kathmandu – read more
What are the procedures to apply for an Overseas British Citizenship application?
Important information for Overseas British Citizenship application – Customers who have applied for British citizenship must register on the VFS website in order to book an appointment to enrol their Biometrics at the Visa Application Centre. Please click here to register and book an appointment
Where can I find the approved list of secure English language test providers?
UKVI makes changes to Secure English Language Test Providers – details here
Where do I find the guidance to apply for an Overseas Domestic Worker?
Overseas Domestic Worker – Information Sheet please read details.
Where can I find the guidance offered for adult children of former Gurkhas?
Guidance for adult children of former Gurkhas: Under new guidance some adult children of Gurkhas (discharged before 1 July 1997) will now be able to apply for Indefinite Leave to Enter the UK. - click here.
Unless applicants are applying as students they should not use the Tier 4 Category appointment slots.
Mandate for applicants booking an appointment to visit the Visa Application Centre (VAC), not falling under the Tier 4 Category - please read guidance note attached.
How do I know if I have to attend an interview?
Email notification – To those UK visa applicants who are required to attend an interview as part of the UK visa application process – read details
Useful answers to common questions raised in regard to making an overseas citizenship application – appointment