In Malaysia

Frequently Asked Questions

    Useful answers to common questions raised in regard to making an overseas citizenship application – appointment

  • Am I eligible for a refund after I have taken an overseas citizenship application appointment?

    No, once the applicant takes appointment, then you will not be able to initiate refund from the online application. You need to cancel the appointment in order to get the refund initiated from online OR have the refund request initiated from the VAC.

  • How do I change the VAC location for submitting my biometrics for overseas citizenship application?

    Login with the registered credentials, click on ‘Manage my account’ link. This will allow you to edit your country or residence and preferred visa application Centre location. This option will allow you to create a new application with the same login credentials but for a different location.

    Only the new applications created after making the change will be created with new VAC location and Country. The existing applications will not get affected.

  • How do I reschedule or cancel my appointment for overseas citizenship application?

    Login with the registered credentials, click on ‘My Application’ link. Select Re-schedule Appointment option from the Quick Link menu.

    You can reschedule or cancel your appointment any time prior to 24hours of your booked appointment time.

  • What is a Temporary Enrolment Location (TEL) visa application service?

    A Temporary Enrolment Location (TEL) is a Visa Application Centre which opens on a part time basis for less than 3 days a week in East Malaysia. For an additional Visa Application Service fee, you will be able to enrol your biometric information and submit your application in a more convenient location.

  • If I am applying in (TEL/Sabah Sarawak), how do I pay my additional fee?

    Applicants who choose to submit their visa applications in Sabah and Sarawak are required to pay an additional fee of £55, along with the visa application fee. This simpler process means you will need to make payment prior to visiting Temporary Enrolment Location (TEL). If you elect to purchase additional services, such as Priority Visa or SMS, you need to visit our website to make these additional purchases by clicking here

  • I would like to request a refund. How do I submit this request?

    Please read the attached document carefully - here.

  • Do I have to apply in a Temporary Enrolment Location (TEL) and pay the extra fee?

    Applicants who do not wish to pay for the service can still submit their application at the visa application centre in Kuala Lumpur at no additional charge

  • How do I apply?

    The “how to apply page” of the VFS Global website contains more information about how to make your appointment. You will be provided with the full address and operating times when you receive your appointment confirmation email. 

    Firstly, complete the UK visa application form. All applications must be completed online on the following website – AccessUK . The appropriate visa fee must also be paid online at the time of application.

    You must also pay a service fee for using the Temporary Enrolment Location (TEL) service along with the visa application fee.

  • What will happen when I attend for my appointment?

    When you attend your appointment, you:

    • Should arrive 15 minutes before your appointment ( if you are late you will need to reschedule your appointment ); and
    • Provide your biometric data.
    • Deposit your passport, application form and supporting documents

    The application will then be sent to British Embassy in Manila for the decision making process.

  • What supporting documentation do I require?

    The UK Government website for visas and immigration, will provide information on the requirements for entry to the UK.

  • What should I bring with me?

    When you attend your appointment, you should bring

    • Your appointment confirmation (this can be an electronic copy on your phone, or a hard copy),
    • Visa fee receipt and user pay visa application centre service fee receipt.
    • A valid passport or travel document with at least 1 page that is blank on both sides.
    • For applicants who are exempt from giving biometrics: 1 recent passport-sized (45mm x 35mm) colour photograph of your face, which meets the requirements of UKVI’s photograph guidance
    • A printout of your online application form, signed and dated.
    • If you are applying under the points-based system, a completed self-assessment form, signed and dated.
    • Payment receipts for any pre purchased user pays services
    • All supporting documents (please ensure documents are removed from any bulky folders such as ring binders as these cannot be accepted as part of your application)
    • Supplementary application forms.
  • How will my passport be returned to me?

    Your passport and supporting documents provided will be couriered back to you once a decision has been made on your application by UK Visas & Immigration. You will be required to provide a complete address for a return courier delivery. The courier return is included in the Temporary Enrolment Location (TEL) service fee.

  • What should I do if I cannot attend the Temporary Enrolment Location (TEL) service on the appointed date?

    If you need to cancel your appointment and apply for a full refund, you are required to provide 48 hours’ notice. Please refer to Terms and Conditions and refund policy. Refunds are at the sole discretion of VFS Global and will be in line with the refund policy outlined in the mobile visa application service Terms and Conditions. Refunds will not be given if the cancellation is made less than 48 hours before the appointment.

  • What will happen if the Temporary Enrolment Location (TEL) service is cancelled on the stipulated date?

    If VFS Global cancels your appointment due to unforeseen circumstances, it will aim to give advance notice of one week and an alternative appointment will be offered. The next available appointment may be during the next scheduled, mobile visa application service. If no alternative slot is available, VFS Global will provide a full refund. The notice period does not include public holidays and weekends.

    If the Visa Application Service is cancelled through no fault of VFS Global or the applicant, VFS Global will aim to offer an alternative appointment during the next scheduled date. If the alternative appointment is unacceptable or you wish to apply for a refund, please follow the instructions outlined in the terms and conditions.

  • How much does it cost to use to use the Temporary Enrolment Location (TEL) Service in East Malaysia?

    You pay a fee of £55 to use the Temporary Enrolment Location (TEL) service in addition to the visa fee.

  • What hours will the Temporary Enrolment Location (TEL) Service in East Malaysia be open?

    The Temporary Enrolment Location (TEL) Service in East Malaysia will be open from July to September. If there is demand Visa Application Service may be extended.

    Click here to check on the available date and time for Temporary Enrolment Location (TEL) in East Malaysia.

  • Who can attend the Temporary Enrolment Location (TEL) Service in East Malaysia?

    Only applicants with a confirmed appointment will be able to attend the Temporary Enrolment Location (TEL) Service in East Malaysia.

  • How long will my application take?

    This depends on the category of visa application, but UK Visas and Immigration aims to return 90% of visit visa applications within 15 days. Full details of the processing times can be found on UK Government website for visas and immigration.

  • What is the date of the next Temporary Enrolment Location (TEL) service?

    Click here to check on the available date and time for Temporary Enrolment Location (TEL) in East Malaysia.
    Applicants who do not present a valid booking confirmation and Temporary Enrolment Location (TEL) service payment receipt will not be permitted to enter the premises or make an application.