In Malaysia

Enquiries And Complaints

Do you have a visa enquiry?

All information and guidance about UK visas can be found at

www.gov.uk/visas-immigration

Alternatively, if you need information about Visa Application Centres and premium services, you will find details on this VFS website.

If you need more help with a visa enquiry, you can contact UKVI’s

International Enquiry Service

The International Enquiry Service can assist you with enquiries about:

  • general information
  • the application process
  • the status of your application
  • what to do if you are unhappy with your visa decision.

Complaints

If you wish to make a complaint about the services provided by:

  • UK Visas and Immigration (UKVI);
  • VFS Global (who operate UK Visa Application Centres); or
  • HGS (who operate UKVI’s International Enquiry Service)

you can find information on how to do this, along with an online submission form on the

UK Visas and Immigration complaints page