Useful answers to common questions raised in regard to making an overseas citizenship application – appointment
Am I eligible for a refund after I have taken an overseas citizenship application appointment?
No, once the applicant takes appointment, then you will not be able to initiate refund from the online application. You need to cancel the appointment in order to get the refund initiated from online OR have the refund request initiated from the VAC.
How do I change the VAC location for submitting my biometrics for overseas citizenship application?
Login with the registered credentials, click on ‘Manage my account’ link. This will allow you to edit your country or residence and preferred visa application Centre location. This option will allow you to create a new application with the same login credentials but for a different location.
Only the new applications created after making the change will be created with new VAC location and Country. The existing applications will not get affected.
How do I reschedule or cancel my appointment for overseas citizenship application?
Login with the registered credentials, click on ‘My Application’ link. Select Re-schedule Appointment option from the Quick Link menu.
You can reschedule or cancel your appointment any time prior to 24hours of your booked appointment time.
What is a visa application centre (user pay)?
A visa application centre (user pay) is a visa application centre which opens on a part time basis for less than 3 days a week. For an additional fee, you will be able to enrol your biometric information and submit your application in a more convenient location. In Lao PDR, the visa application centre (user pay) is located at the British Embassy Vientiane.
Do I have to apply for visa application centre and pay the extra fee?
No, you are free to travel to the nearest free to use visa application centre. The nearest free-to-use visa application centre is located in Bangkok, Thailand.
How do I apply?
The “how to apply page” of the VFS Global website contains more information about how to make your appointment. You will be provided with the full address and operating times when you receive your appointment confirmation email.
Firstly, complete an online UK visa application form. All applications must complete an online application in this website - AccessUK. The appropriate visa fee must also be paid on line at the time of application.
You will then be directed to make your appointment for the visa application centre in Vientiane. Please choose ‘standard visa submission appointment’.
You must also pay a service fee for using the visa application centre. A link from the AccessUK website will direct you to the VFS Global website, where you can make your payment for the visa application centre.
What will happen when I attend for my appointment?
When you attend your appointment, you:
Should arrive 15 minutes before your appointment ( if you are late you will need to reschedule your appointment ); and
Provide your biometric data.
Deposit your passport, application form and supporting documents in a drop box ready for collection by a courier.
The application will then be sent to UK Visas & Immigration.
What supporting documentation do I require?
The UK government website for visas and immigration, www.gov.uk/visas-immigration will provide information on the requirements for entry to the UK.
What should I bring with me?
When you attend your appointment, you should bring
Your appointment confirmation (Hard copy)
Visa fee receipt and user pay visa application centre service fee receipt.
A valid passport or travel document (with at least 6 months validity remaining and at least 1 page that is blank on both sides)
Only if you are exempt from providing biometrics, please submit 1 recent passport-sized (45mm x 35mm) colour photograph of your face, which meets the requirements in UK visas and immigration’s photograph guidance
A printout of your online application form, signed and dated
If you are applying under the points-based system, a completed self-assessment form, signed and dated;
Payment receipts for any pre purchased user pays services.
Any supporting documents relevant to your application. If the originals are not in English you must provide the original documents as well as a translation in English (please ensure documents are removed from any bulky folders such as ring binders as these cannot be accepted as part of your application)
Supplementary application forms.
How will my passport be returned to me?
Your passport and supporting documents provided will be couriered back to you once a decision has been made on your application by UK Visas and Immigration. You will be required to provide a complete address for a return courier delivery. The courier return is included in the visa application centre fee.
What are the security procedures that I have to comply with in the VFS Global visa application centre?
For security reasons the following items will not be permitted inside the visa application centre or stored on the premises.
Other items may be prohibited based on security staff discretion.
Please note: The visa application centre is unable to store prohibited items. Applicants should make other arrangements to store their belongings before they enter the visa application centre.
What should I do if I cannot attend the visa application centre on the appointed date?
If you need to cancel your appointment and apply for a full refund, you are required to provide 48 hours’ notice. Please refer to Terms and Conditions and refund policy. Refunds are at the sole discretion of VFS Global and will be in line with the refund policy outlined in the visa application centre Terms and Conditions. Refunds will not be given if the cancellation is made less than 48 hours before the appointment.
What will happen if the visa application centre is cancelled on the stipulated date?
If VFS Global cancels your appointment due to unforeseen circumstances, it will aim to give advance notice of one week and an alternative appointment will be offered. The next available appointment may be during the next scheduled mobile visa application service. If no alternative slot is available, VFS Global will provide a full refund. The notice period does not include public holidays and weekends.
If the visa application centre is cancelled through no fault of VFS Global or the applicant, VFS Global will aim to offer an alternative appointment during the next scheduled date. If the alternative appointment is unacceptable or you wish to apply for a refund, please follow the instructions outlined in the terms and conditions.
How much does it cost to use to use the User Pay visa application service?
You pay a fee of £59 (subject to currency exchange rate) to use the visa application centre in addition to the visa fee. Please click here to make the payment.
I would like to request a refund. How do I submit this request?
What hours will the visa application centre be open?
The visa application centre will be open from 08:30 to 15:00 on selected days as per the details mentioned under mobile visa application service. If there is demand, the visa application centre may be extended.
Who can attend the visa application centre?
Only an applicant with a confirmed appointment will be able to attend the visa application centre.
How long will my application take?
This depends on the category of visa application, but UK Visas and Immigration aims to return 90% of visit visa applications within 15 days. Full details of the processing times can be found on the UK government website for visas and immigration.
What is the date of the next mobile visa application service?
Dates for the visa application centre (user pays) in Laos are published on our website.
Applicants who do not present a valid booking confirmation and visa application centre payment receipt will not be permitted to enter the premises or make an application.