In Indonesia

User Pay Services

To use the following optional services you will need to pay an additional fee online or at the VFS Global Visa Application Centre on submission of your visa application. This is in addition to the visa application fee.



We are pleased to inform our customers that from 17 May 2016, UK visa applicants will be able to pay their fee for the optional user pay services such as Priority Visa and Keep My Passport When Applying, using a debit or credit card during the application submission at our Visa Application Centre in Jakarta and Bali. Applicants can still pay for the user pay services in advance of the application submission, online, via this website.

From 8 July UK Visa Application Centre will not be accepting any cash payments for user pay services at Visa Application Centres in Jakarta and Bali. Applicants will only be able to pay for the services using a debit or credit card bearing Visa, MasterCard, Maestro and JCB logo (excluding Amex, - Union Pay, etc.). Please note that these changes are for the optional user pay services only, no change is being made to the payment method of the actual visa fee.

Commencing 10 November 2016, Applicants at the UK Visa Application Centre in Surabaya will be able to pay their fee for the optional user pay services such as Priority Visa, using a debit or credit card during the application submission at our Visa Application Centre in Surabaya. Applicants can still pay for the user pay services in advance of the application submission, online, via this website.

Applicants will only be able to pay for the services using a debit or credit card bearing Visa, MasterCard, Maestro and JCB logo (excluding Amex, - Union Pay, etc.). Please note that these changes are for the optional user pay services only, no change is being made to the payment method of the actual visa fee.

Priority Visa Service

UK Visas and Immigration in Indonesia offers a Priority Visa (PV) service to all customers, apart from those applying for Commonwealth or Overseas Territory Visas. The PV service is available for applications submitted in  Bali and Surabaya visa application centres.

If you choose to use this service, your visa application will be placed at the front of the processing queue and, under normal circumstances, your application will be processed within 5 working days (for non-settlement applications) and if you have opted for our settlement priority visa service, your application will be put at the front of the queue and the decision expedited (for settlement applications).

How much does the Priority Visa service cost?

The fee for using this service is IDR 3.496.000*(GBP184) for non-settlement and IDR 10.469.000*(GBP551) for settlement, per application. This is in addition to the cost of your visa application.

* Please note the fee may vary due to changes in currency exchange rates.


How do I access this service?

If you wish to use this service you can pay for it online or by debit/credit card while you are submitting your application at the visa application centre in either Jakarta, Surabaya or Bali. Please let the VFS officer know that you wish to apply for the PV service.

Important Notes

  • If applying for settlement or any of the PBS Tier visa categories please provide photocopies of all your documents (only for applications submitted in Jakarta and Surabaya).
  • It is strongly recommended that applicants with any form of adverse immigration history do not use this service.
  • The service does not imply or guarantee in any way that applicants using the priority service will be successful in their visa application.
  • The amount paid for the priority service is not refundable if the visa application is refused or in exceptional cases, takes longer than 5 working days to process.
  • The service is not available to those applicants applying for Commonwealth or Overseas Territory Visas.

Status Tracking Through SMS service

SMS and e-mail news updates will be sent to your mobile phone and your registered e-mail address provided in your application form, informing of you the status of your visa application. You will receive several automated messages to your mobile phone and e-mail address informing you of the stage your application. You can choose to receive the messages in either Indonesian Bahasa or English. Once your application has been processed you will receive - a message informing you that UK Visas and Immigration has made a decision on your visa application. You will not be informed on the outcome of this decision.

You can buy this service for IDR 25,000 while you submit your visa application at the visa application centre in either Jakarta, Surabaya or Bali. If you wish to use this service you can pay for it online or use a debit/credit card when you are submitting your application.

The SMS service application form can be downloaded and completed before you visit the application centre by clicking here

Please read the SMS Service disclaimer carefully before applying for this service

Courier Service

Applicants can choose to have their processed visa application, documents and passport couriered to their house or office by paying an additional charge. This service can be purchased for IDR 130,000.

If you wish to use this service you can pay for it online or through a debit/credit card while you are submitting your application.

For all applications submitted in Surabaya, your passport will be returned to your chosen address, at no additional charge.

Keep My Passport When Applying

Keep My Passport When Applying service is a user-pay service that enables customers to retain their passport for the majority of the application processing period. This is particularly useful for  frequent travellers, particularly business visitors and holiday-makers planning a holiday across multiple countries.

Please note in using this service:

  • Applicants attend the visa application centre and submit the application and supporting documents in the usual way. To be eligible for Keep My Passport When Applying, Applicants are required to include a clear photocopy of their entire (valid and current) passport.
  • Applicants can select the Keep My Passport service while applying at the submissions desk. Applicants would need to pay the appropriate fee and sign a terms and conditions agreement for this service. We will next contact you to return your passport to the VAC, by email, once a decision is made by UKVI.
  • After the biometric enrolment has been completed, the applicant will have to wait for a few minutes while the visa application centre staff complete the back office activities, the applicant’s original passport will then be returned.
  • There will be a no-refund policy.
  • A complete photocopy of all the pages of the applicant’s current passport must be submitted with the application.

The fee for using this service is IDR 969.000* (GBP51) this is in addition to the cost of your visa application fee.

If you wish to use this service you can pay for it online or by debit/credit card while you are submitting your application at the visa application centre.

* Please note the fee may vary due to changes in currency exchange rates.

Prime Time Appointment Service – Jakarta only

The prime time appointment service is open from Monday to Friday between 16:00-18:00. This service allows applicants, who pay an additional fee, to lodge their application beyond the normal opening hours, which are (Monday to Friday 07:00-14:00).

How much does the prime time appointment service cost?

The fee for using this service is IDR 1.425.000* (GBP75) per application. This is in addition to the cost of your visa application fee.

* Please note the fee may vary due to changes in currency exchange rates.

How do I access this service in Jakarta?

To access these appointments please select the Prime Time option while booking an appointment. If you wish to use this service you can pay for it online or pay through debit/credit card when submitting your application at the visa application centre.

Who can use the Prime time appointment Service?

All applicants are eligible to use this additional service apart from Student Tier 4 applicants.

Photo booth – Jakarta only Photocopy service – Jakarta and Bali only

For your convenience a photo booth is located in the Jakarta Visa Application Centre, applicants using this service will need to pay an additional fee.

A photocopy service is available in the Jakarta and Bali visa application centres if you wish to use this service you will need to pay an additional fee.

The photo booth and photocopy services are not available for applications submitted in Surabaya.

VIP Premium Lounge Service – Jakarta only

A VIP premium service lounge is available at the Jakarta visa application centre.

The service includes -

  • Comfort and privacy
  • Personalised attention and service during the submission and biometric process
  • No queuing
  • Free refreshments and snacks
  • use of magazines and newspapers
  • photocopying (maximum of 30 pages)
  • passport-sized photo (4 copies)
  • SMS and email alerts
  • Wi-Fi internet access

The Premium Lounge service fee is IDR 1,000,000 for each visa applicant; this is in addition to the cost of your visa application. You must pay this fee before you attend the visa application centre, on the VFS Global website online, or you can ask our officer for this service while you are in the waiting area.

You should book your VIP Premium Lounge appointment at the AccessUK website, . when you make your appointment by selecting “VIP Premium Lounge” on the drop down appointment menu. Once you have booked the appointment you will receive an email confirmation. Please bring a print-out with you to your appointment, along with your visa application form and other supporting documents you wish to submit.

Important Note: Your visa application will be processed and decided by UK Visas and Immigration. The decision to issue or refuse a visa is made solely by UK Visas and Immigration while VFS Global have no influence over that process. Using the VIP premium lounge service does not guarantee the approval of your visa application or affect the time taken for processing.

Certification service – Jakarta only

The certification service is for applicants who do not wish to submit their original documents. It’s an optional service which means that applicants are able to:

  • Pay a fee and have their photocopied documents certified by VFS staff. Original documents will be returned to the applicant.

The certification service fee is available at the Jakarta VAC only IDR 50,000 per document. Payment can be made by online or through debit/credit card when you attend your appointment at the visa application centre.

Translation service – Jakarta only

The Jakarta VAC is now authorised by UKVI to provide a "translation service" for visa applicants.

Applicants that need their supporting documents translated prior to making a visa application OR during the submission process can now use this service available at the visa application centre.

The translation is currently limited the Indonesian Bahasa documents listed below:

  • National ID Card (KTP)
  • National Driving License (SIM)
  • Family Card (Kartu Keluarga)
  • Birth Certificate
  • Marriage Book (Buku Nikah)
  • Marriage Certificate

The translation service is available in Jakarta only, at a fee of IDR 120,000 per document. Payment can be made by online or through debit/credit card while you attend your appointment.

Form Filling Assistance – Jakarta only

UK Visa application centre staff will assist you in completing your online application form in case you are not able to do so. Staff will input details based on information provided by the applicant only. Staff are not in a position to give any advice during the use of this service.

The fee for using this service is IDR 115,000 which is in addition to the cost of your visa application fee. If you wish to use this service you can pay for it online or through debit/credit card while submitting your application.

You can use this service by visiting the Jakarta UK Visa Application Centre during the working hours (7.00 – 14.00 Monday to Friday).

Important Note: Your visa application will be processed and decided by UK Visas and Immigration. The decision to issue or refuse a visa is made solely by UK Visas and Immigration. VFS Global has no influence over that process. Using Form Filling Assistance service does not guarantee the approval of your visa application or affect the processing time.

Application and Document Checks – Jakarta only

This service is for an applicant who has already completed the online application form and made an appointment. Here staff will check for completeness of your application and supporting documents you intend to submit.

The fee for using this service is IDR 85,000, while this is an addition to the cost of your visa application fee. If you wish to use this service you can pay for it online or through a debit/credit card while you are submitting your application.

Important Note: Your visa application will be processed and decided by UK Visas and Immigration. The decision to issue or refuse a visa is made solely by UK Visas and Immigration. VFS Global have no influence over that process. Using the Application and Document Checks service does not guarantee the approval of your visa application or affect the processing time.

Group Appointments – Jakarta only

VFS can arrange to organise and book a group-application-appointment. This service is ideal for groups in an organization, large families, incentives groups and or for tour operators.

You may contact premium.services@vfshelpline.com for further information.

The fee for using this service is IDR 70,000, this is an addition to the cost of your visa application fee. If you wish to use this service you can pay for it online or by using a debit/credit card while you are submitting your application.

Important Note: Your visa application will be processed and decided by UK Visas and Immigration. The decision to issue or refuse a visa is made solely by UK Visas and Immigration. VFS Global has no influence over that process. Using the Group-Appointments does not guarantee the approval of your visa application or affect the processing time.