VFS Global recommends that you do not purchase tickets or make bookings which cannot be cancelled without cost prior to the issuance of a visa, except where it is a specific requirement stated as part of the visa application.
These terms and conditions should be read in conjunction with the general website terms and conditions which can be found here (the “Website Terms”) which shall also govern your use of the website and the services provided to you by VFS Global.
Except where covered in our refund policy which can be found here, all fees are non-refundable, and may be retained by us on payment by you, even if you do not make or proceed with a visa application, and whether or not a visa is ultimately granted.
You are responsible for the accuracy of your application form, and in checking your application form we do not guarantee that we will find any errors, and we do not verify information you have provided.
The UK visa application services described on this website are provided by VFS Global. Our corporate head office is at Level 5 Portland House, Bressenden Place London, SW1E 5BH. United Kingdom
Application of these terms and conditions
These terms and conditions together with the Website Terms govern your use of the UK visa application services provided by VFS Global, all visa applications you make, and all enquiries you make for advice or information concerning UK visas. Each applicant for a visa hereby accepts and confirms that, prior to submitting a visa application, they have read, understood and agreed to be bound by, without limitation or qualification, all of these terms and conditions. No employee of VFS Global has any authority whatsoever to change, amend, amplify or withdraw any or all of these terms and conditions without prior written approval from VFS Global.
The Visa Application Service
VF Worldwide Holding Limited (a member of VFS Global’ s corporate group) is the outsourced partner of the Secretary of State for the Home Department acting through UK visas and immigration (“UKVI”). In this capacity, VFS Global (through its visa application centres (“VACs”) is responsible for scheduling appointments, receipt of visa applications for travel to the UK and visa fees, submission of applications, collecting processed passports and returning passports back to visa applicants.
Acceptance and Rejection of Applications
The assessment of visa applications itself is not carried out by VFS Global (or any member of its group) and the grant or refusal of UK visas is at the sole discretion of UK visas and immigration. UK visas and immigration reserve the right to ask for further documentation and information from the visa applicant, and to refuse any visa application. The visa applicant must supply such further documents and information if they wish their application to continue to be considered.
The fees payable by you comprise the visa application fee for the visa, which we forward on to UK visas and immigration, and our fees (as further detailed at click here
Fees stated are only valid on the day that they are quoted or provided by us. If you decide to make your application on a later date, the fees may change.
All costs of returning passports, visas and documents to you are included in the final total fee based on information provided by you and the delivery methods selected by you.
All fees must be received in full under the available payment options as cleared funds for the application to be processed. Where applicable, if fees are paid by cheque (or other negotiable instrument) then the payment will not be considered to have been received until such cheque or negotiable instrument has cleared.
Except where covered in our refund policy (which can be viewed here (the “Refund Policy”), all fees are not refundable, and all fees are payable and may be retained by us on payment by you, even if you do not make or proceed with a visa application, and whether or not a visa is ultimately granted.
VFS Global will process all visa applications with reasonable care and skill and in accordance with all procedures prescribed by UK visas and immigration from time to time. However, whilst we use reasonable care to check your application form for obvious errors on the face of the form, we do not guarantee to detect errors with your form, and we do not undertake to verify any information you provide, which you are responsible for ensuring is accurate.
It is the responsibility of all applicants to complete all applications forms truthfully, to provide correct and accurate information and documentation, to ensure that they have a valid passport, and on receipt of a visa, to check the validity of the visa issued to ensure that it covers the period of stay requested, the number or entries required, and that it is valid for the purpose of the trip.
Applicants are requested to submit/send photocopies of the supporting documents (not the originals) unless originals are requested.
The processing times for visa applications (including priority and super priority applications) are estimates only and VFS Global cannot be held responsible for delays that arise which are out of VFS Global ‘s control.
The processing of your application is subject to the procedures and timescales of UK visas and immigration, over which we have no control.
Advertising material may be included along with passports or other documents when they are returned to the applicant. If you do not wish to receive any such advertising material, you should notify VFS Global in advance at the time of submission of your visa application. Please note that all advertising material accompanying the relevant documents is provided by VFS Global, and does not have the endorsement of UK visas and immigration.
Once you have sent us your application, be deemed to have accepted that we begin to provide service immediately and as a result you will not have the right to cancel under the Consumer Protection Regulations (Distance Selling) from United Kingdom 2000.
Changes to Procedures and Fees
The procedures and fees of UK visas and immigration for the processing of visas and related services are outside the control of VFS Global and subject to change without prior notice. VFS Global does not accept responsibility for any changes in procedures or fees and reserves the right to pass on any increased fees.
Subject to the following paragraph, if you commence a visa application process, including by submitting an online application, you may be entitled to cancel your application before your visa application is posted or otherwise forwarded by us to UK visas and immigration. Any application for a refund shall be administered and considered in accordance with the Refund Policy
If you commence a visa application process, including by submitting an online application, but do not complete the visa application process, including where you fail to send your visa application documentation to us or to attend in person at a visa application centre to complete your visa application, within 12 months of commencing the visa application process, then your visa application shall be considered to be ended and we may retain all fees paid by you. We shall not be obliged to notify you of this.
Your right above is the only cancellation right you have. Once you have submitted your application to us, you will be taken to have agreed that we may immediately commence processing your application and providing any services, and as a result you will not have any right to cancel under the Consumer Protection (Distance Selling) Regulations 2000. This is because, under Regulation 13(1)(a), you lose your right to cancel if you agree that we can start providing the services within the cancellation period.
Loss or damage to passports and other travel documents
VFS Global takes every reasonable precaution while handling a visa applicant's passport & documents, and if due to any breach of contract or negligence on the part of VFS Global, the visa applicant's submitted passport or documents are lost or damaged beyond a useable condition, then VFS Global will pay to the visa applicant the amount of any reasonable fees charged by the government of the visa applicant's home country, for the replacement of the lost or damaged passport or other documents through their normal replacement procedure, and VFS Global will assist the visa applicant with the same within its capacity. Such payments will be made by VFS Global to the visa applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport or documents.
Disclaimer - Please read carefully
Except for the refund or reimbursements of fees as stated in the Refund Policy, VFS Global excludes its liability in connection with any visa applications, including liability in or under contract, negligence, tort, statute or otherwise howsoever arising, and including liability for any delay or failure of VFS Global in handling or processing visa applications, loss of or delay to passports and other documents, delays involving UK visas and immigration, and rejections of visa applications for any reason. And for the avoidance of doubt:
No Liability for Incorrect Information
VFS Global shall have no liability for loss, delays or non-issuance of any application arising from or in connection with (to include but not restricted to) incomplete application forms, incorrectly or falsely completed application forms, and inaccurate or incomplete supporting documentation.
No Liability for Events Not In Our Control
VFS Global shall not be considered to be in breach of contract or negligent or otherwise liable in any way for any delay or failure of any application or loss, damage or delay to any passport or other documents due to accident, theft, natural calamities (act of god) or any other reason outside the control of, and not arising out of a wilful default of, VFS Global, or for the loss or damage to any passport or other document after it has been handed over to the visa applicant.
VFS Global shall have no liability for any delays, or for loss of or damage to any visa application, passport or other documents, caused by, or occurring whilst any application, passport or document is in the possession of, any third party postal or courier service, including transportation of visa applications, passport or other documents between VFS Global and UK visas and immigration; and when being returned by VFS Global to the visa applicant.
VFS Global is not involved in the process of assessment of visa applications, or their grant or refusal, and shall not be liable or responsible for any delay by UK visas and immigration in assessing, granting or refusing any visa application or for the grant or rejection of any visa application.
VFS Global shall have no liability to any visa applicant, or any other person relying on or benefiting from any visa application, for any commitment, cost or expenditure incurred in reliance on or anticipation of receiving a UK visa, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made.
VFS Global recommends that you do not purchase tickets or make bookings which cannot be cancelled prior to the issuance of a visa, except where it is a specific requirement stated as part of the visa application, in which case open tickets should be obtained.
VFS Global shall have no liability (including in contract or for negligence) to any visa applicant, or any other person relying on or benefiting from any visa application, for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever, including where caused by delay, misplacement, loss or damage of visa applications, passports and other documents, other than as stated in Section 5 above.
VFS Global shall have no liability (including in contract or for negligence) to any visa applicant or any other person relying on or benefiting from any visa application for any loss of profit, revenue, or contract, or business, profession, or other occupation, including where caused by delay, misplacement, loss or damage of visa applications, passports and other documents.
Third Party Rights
Nothing in these terms and conditions shall benefit or be enforceable by any person other than the visa applicant, and it is not intended that a third party should have the right to enforce any provision of these terms and conditions pursuant to the Contracts (Rights of Third Parties) Act 1999..
Changes to these terms
VFS Global, in its sole discretion, may change, amend, cancel or withdraw any or all of these terms and conditions at any time without any prior notice.
These terms and conditions, any visa applications and any disputes or claims whatsoever relating to them shall be governed and construed in accordance with the laws of England and Wales. Any claims or disputes arising in relation to the services provided by VFS Global to the applicant shall be subject to the exclusive Jurisdiction of the courts in England and Wales.
Please address any complaints, suggestion or appreciations to:
Email : FeedbackUKBD@vfshelpline.com
It is important that You read this Refund Policy carefully. Certain services provided to Applicants are provided directly by the UK Government Home Office and shall be entirely non-refundable once an Application has been made. You should familiarise yourself with the terms of this Refund Policy prior to purchasing any services.
Unless otherwise defined, defined terms in this Refund Policy shall have the meaning given to them in the Website Terms and Conditions and/or the Services Terms and Conditions.
General Refund Conditions:
Please read the Refund Policy carefully as it will give You information and guidelines regarding the Refund Process, as applicable for the Services provided by Us to You.
Refund Eligibility Criteria:
Refund processing timeline:
These terms (which are referred to as the “Services Terms and Conditions” in the General Terms and Conditions) relate to the paid-for services supplied to you through the Company Site and should be read in conjunction with the General Terms and Conditions which shall also apply
For the purposes of these terms, the “Services” may include but shall not be limited to one or more of the following services which are offered on the Website
Each of which are described in further detail at:
The Company shall be entitled to offer additional services to which these terms shall apply at any time
Prices and Payment
Using the Services
No Commercial Use
The Services are intended for and shall only be available for non-commercial and domestic use by individual visa applicants. The Company reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns. You may not re-sell the Services without the prior written consent of the Company
Cancellation and Termination
Fees and Refunds Policy
Limitation on liability
We know that criminals have posed as VFS Global representatives in order to steal personal information or money from people. If you receive a job offer by email or phone which requires payment, or promises a work visa in exchange for money, this is a scam. VFS Global is not a recruitment agency and does not offer recruitment services.
VFS Global is a visa processing company and we work only with government and diplomatic missions.
If you receive an offer asking for money that claims to be from VFS Global, do not respond or send money.
How criminals may contact you
You should be suspicious if:
These actions are intended to defraud or obtain personal information from their victims.
What to do if you suspect you have been targeted
If you receive a request, either in writing or verbally, for an interview or a job offer that you believe could be fraudulent or suspicious, do not respond. You can also check the request with us by emailing email@example.com
Victim of fraud
If you believe you are a victim of fraud you can report the incident to your local police office or email firstname.lastname@example.org
VFS Global takes such matters seriously and reserves its right to contact law enforcement agencies to investigate and prosecute illegal or criminal activities.
Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from unauthorised activities.