In Indonesia

Frequently Asked Questions

    Useful answers to common questions raised in regard to making an overseas citizenship application – appointment

  • Am I eligible for a refund after I have taken an overseas citizenship application appointment?

    No, once the applicant takes appointment, then you will not be able to initiate refund from the online application. You need to cancel the appointment in order to get the refund initiated from online OR have the refund request initiated from the VAC.

    *The UKVI - Home Office policy clearly states that no refund can be given once the applicant has submitted biometrics.

  • How do I change the VAC location for submitting my biometrics for overseas citizenship application?

    Login with the registered credentials, click on ‘Manage my account’ link. This will allow you to edit your country or residence and preferred visa application Centre location. This option will allow you to create a new application with the same login credentials but for a different location.

    Only the new applications created after making the change will be created with new VAC location and Country. The existing applications will not get affected.

  • How do I reschedule or cancel my appointment for overseas citizenship application?

    Login with the registered credentials, click on ‘My Application’ link. Select Re-schedule Appointment option from the Quick Link menu.

    You can reschedule or cancel your appointment any time prior to 24hours of your booked appointment time.

  • What does VFS Global do?

    VFS Global manages visa application centres for UK Visas and Immigration, where you should submit your completed visa application form, passport, supporting documents and biometric data.

  • Who decides if I will get a visa?

    Your visa application will be processed and decided by the Decision Making Centre (“DMC”). VFS Global does not, play any part in or influence the outcome of your visa application.

  • What language should my online application form be completed in?

    Your online application form must be completed in English language only. If your application is completed in other language, your application may not be processed in time for your intended travel date.

  • What language should my documents be in?

    You will need to provide a certified translation of any documents that are not in English.

  • How do I pay my Visa fees?

    During the process of completing your online application in the UK government website for visas and immigration, you will be prompted to pay the fees directly to UK government website via World pay. No visa fees will be accepted in the VFS Global Visa application centres.

  • If I’m applying in Bali, how do I pay my additional fee for User Pay Service?

    Applicants who elect to apply here are subject to an additional user pay fee charge. Prior to October 1, 2014, applicants had to pay this fee on the VFS UK website as a separate transaction from their visa application fee on the AccessUK website. However, if you booked your appointment on October 1 2014 or later, your user pay fee will now be paid on the AccessUK website at the time of paying for your visa application. This additional fee will appear as a separate line item on your payment page as the User Pay Fee. This simpler process means you will only need to make one payment prior to visiting the Visa Application Centre.

  • I would like to request a refund. How do I submit this request?

    Please read the attached document carefully - here.

  • Do I enroll Biometrics in a VFS Global visa application centre?

    When you attend the VFS Global visa application centre, you will need to provide your biometric information, which includes a photograph and a digital scan of your fingerprints. If you have temporary injuries on your fingers, please wait until the injuries heal before your appointment date. You should also remove any henna on your fingertips, or allow it to fade, as this may prevent us from getting a clear scan.

  • Should children come to the VFS Global visa application centre for applying for a visa?

    Applicants must attend the VFS Global application centre in person. Children, if intending to travel, will now need to arrive at the application centre as well. Those children less than 5 years would not need to provide their finger print however just their photograph would be required.

    Children less than 18 years of age need to be accompanied by an adult – this cannot be a staff member from VFS Global.

    Exempt applicants do not need to attend the Visa Application Centre in person

  • When can I make my application?

    An applicant can apply for a visa up to 3 months before your date of travel to the UK. We strongly advise you not to confirm your travel arrangements until you have received your visa.

  • What should I bring with me?

    When you attend your appointment, you should bring

    • Your appointment confirmation (this can be an electronic copy on your phone,  or a hard copy),
    • Visa fee receipt and user pay visa application centre service fee receipt.
    • A valid passport or travel document with at least 1 page that is blank on both sides.
    • For applicants who are exempt from giving biometrics: 1 recent passport-sized (45mm x 35mm) colour photograph of your face, which meets the requirements of UKVI’s photograph guidance
    • A printout of your online application form, signed and dated.
    • If you are applying under the points-based system, a completed self-assessment form, signed and dated.
    • Payment receipts for any pre purchased user pays services
    • All supporting documents (please ensure documents are removed from any bulky folders such as ring binders as these cannot be accepted as part of your application)
    • Supplementary application forms. 
  • Do I need to attend an interview?

    If you are a student applying under the points based system (Tier 4) General, you may be required to attend a short interview at the visa application centre. When selecting your appointment during the online application process you should select a PBS Tier 4 appointment.

    For non-student applications, UK Visas and Immigration staff may conduct interviews if this is required during the processing of your application. You might need to attend an interview when you submit your application at the visa application centre.

  • How do I collect my documents and passport back?

    When you attend the VFS Global visa application centre, while submitting the application you can either ask the staff at the counter to courier (optional) the documents and passport back or collect the documents and passports from the VFS Global application centre where you submitted your visa application.

  • How long will it take to process my application by UK Visas and Immigration?

    This depends on the category of visa application, but UK Visas and Immigration aims to return 90% of non-settlement visa applications within 15 working days. UK Visas and Immigration cannot guarantee the outcome or the length of time an application takes to process; neither can it guarantee the return of passport and documents within a certain time frame. This is due to the fact that visa applications are assessed individually and individual circumstances can mean processing times may vary and result in longer decision times. Therefore you are requested to wait until a decision on the application is taken since VFS Global does not have any control over the processing times. The processing time for a settlement application is 95% within 12 weeks.

    For further information, please click here.

  • Is there a way of getting my application processed more quickly than the standard processing times?

    Priority Visa Service

    UK Visas and Immigration in Indonesia offers a Priority Visa (PV) service for all customers, apart from those applying for Commonwealth or Overseas Territory Visas. The PV service is now available for applications submitted in the Bali VAC.

    If you choose to use the service your visa application will be placed at the front of the processing queue and, under normal circumstances, your application will be processed within 3-5 working days (for non-settlement applications) and if you have opted for our settlement priority visa service, your application will be put at the front of the queue and the decision expedited (for settlement applications).

    For further information, please click here.

  • Is there a way I can borrow my passport while my visa application is processed?

    There is a Passport Pass back Service. With this service, you can borrow your passport for 10 working days counted from the day of your application submitted. You have to return your passport back to VFS Global Visa Application Centre within 10 working days in order to continue your visa application process.

    For further information, please click here.