In Canada

Important Information

  • Attention OTTAWA Applicants: Please note that the UK Visa Application Centre in Ottawa will be closed from 31 January 02 February as we move to our new office. We look forward to servicing you at our new office location beginning from 6 February 2017.

    New location - 2211 Riverside Drive, Unit 403, Ottawa Ontario, K1H 7X5
    For more information please contact us at ukvi.feedback.ca@vfshelpline.com
  • Not sure what Visa Application Centre service to purchase? Contact the Remote Assistance Service, now available in Canada: Beginning 13 June 2016, applicants in Canada can speak with a dedicated VFS representative to learn about what User Pay Services are right for you! Click here to learn more about the service and to schedule your personalized call with a member of our team.
  • Applicants can now refer to the Documents Checklist tab to check which documents they may need to submit with their applications.
  • UKVI changes minimum age with immediate effect - Now, children less than 18 years of age who arrive at the visa application centre to apply for a visa need to be accompanied by a parent or guardian. This cannot be a member of the VFS Global staff.
  • UKVI improves process for paying the health surcharge – read details here.
  • Important information for Overseas British Citizenship application – Customers who have applied for British citizenship must register on the VFS website in order to book an appointment to enrol their Biometrics at the Visa Application Centre. Please click here to register and book an appointment
  • UKVI makes changes to Secure English Language Test Providersdetails here.
  • Registered Traveller scheme - This is for nationals of Australia, Canada, Japan, New Zealand or the USA who regularly travel to the UK. For more information please click here.
  • UKVI news story - Migrant 'health surcharge' to raise £200 million a year - please read details.
  • For Settlement cases applied for in Toronto, please bring photocopies of all your supporting documents in addition to your original document... Please click here for more information
  • Requesting for a refund – If you are eligible and requesting for a refund from UKVI or VFS Global... please carefully follow these simple steps.
  • Change to payment process for User Pay visa application centre read important details here
  • July 2014: From 07 July 2014, parents will need to book an appointment at the visa application centre for any children under the age of 5 when applying for a UK visa.

    This is to allow a photo to be taken of the child’s face.
  • If you have a general enquiry about UK Visas and Immigration's application process, you can contact UKVI through phone, email or Web Chat at https://ukvi-international.faq-help.com/.
  • Please note: For security reasons only applicants with an appointment will be permitted in to the Visa Application Centres
  • Important Information - Applicants applying for a visitor, settlement, or work visa are advised that they must not choose the option of “Tier-4 applicants” in the visa category when booking an appointment to attend a visa application centre (VAC). Booking an appointment under the incorrect category or block booking appointments can lead to delays for other customers and for yourself.
  • Read the UK government’s advice on avoiding visa fraud.
  • Fraudulent job offers – be aware of criminals claiming to be VFS Global agents and follow our guidelines