Frequently Asked Questions
Am I eligible for a refund after I have taken an overseas citizenship application appointment?
No, once the applicant takes appointment, then you will not be able to initiate refund from the online application. You need to cancel the appointment in order to get the refund initiated from online OR have the refund request initiated from the VAC.
How do I change the VAC location for submitting my biometrics for overseas citizenship application?
Login with the registered credentials, click on ‘Manage my account’ link. This will allow you to edit your country or residence and preferred visa application Centre location. This option will allow you to create a new application with the same login credentials but for a different location.
Only the new applications created after making the change will be created with new VAC location and Country. The existing applications will not get affected.
How do I reschedule or cancel my appointment for overseas citizenship application?
Login with the registered credentials, click on ‘My Application’ link. Select Re-schedule Appointment option from the Quick Link menu.
You can reschedule or cancel your appointment any time prior to 24hours of your booked appointment time.
What does VFS Global do?
VFS Global manages visa application centres for UK Visas and Immigration, where you should submit your completed visa application form, passport, supporting documents and biometric data.
Who decides if I will get a visa?
Your visa application will be processed and decided by UK Visas and Immigration staff. VFS Global does not, play any part in or influence the outcome of your visa application.
How do I pay my Visa fees?
During the process of filling your online application in the UK government website for visas and immigration you will be prompted to pay the fees directly to UK Visas and Immigration via World pay. No visa fees will be accepted in the VFS Global Visa application centres, Visa applicants from Bangladesh and Nepal can pay cash for their application fees at the Visa Application Centre in Dhaka, Sylhet and Kathmandu.
When am I eligible for a refund of my visa fees?
Effective 1 October 2014 the Visa fees are not refundable after biometrics have been taken. Fees will also not be refunded after capture of a live image at the Visa Application Centre (VAC) for children under the age of 5. The visa fee will be refundable only if the application is withdrawn in writing prior to the biometric submission, or if the applicant refuses to provide biometrics. User Pay Visa Application Centre fees will be refundable only if the appointment is cancelled 5 days before the scheduled appointment date.
I would like to request a refund. How do I submit this request?
Do I enrol Biometrics in a VFS Global Visa application Centre?
When you attend the visa application centre, you will need to provide your biometric information, which includes a photograph and a digital scan of your fingerprints. If you have temporary injuries on your fingers, please wait until the injuries heal before your appointment date. You should also remove any henna on your fingertips, or allow it to fade, as this may prevent us from getting a clear scan.
Should children come to the VFS Global Visa application Centre for applying for a visa?
Every applicant who is submitting a visa application must attend the visa application centre in person. Children less than 5 years need to attend, but are not require to provide their biometric data. Children less than 18 years need to be accompanied by an adult and this cannot be a member of VFS Global staff.
When can I make my application?
Applicant can apply for a visa up to 3 months before your date of travel to the UK. We strongly advise you not to confirm your travel arrangements until you have received your visa.
What documents do I submit for a visa application?
When you attend your appointment, you should bring
- Your appointment confirmation (this can be an electronic copy on your phone, tablet or a hard copy),
- Visa fee receipt and user pay visa application centre service fee receipt.
- A valid passport or travel document with at least 1 page that is blank on both sides.
- For applicants who are exempt from giving biometrics: 1 recent passport-sized (45mm x 35mm) colour photograph of your face, which meets the requirements of UKVI’s photograph guidance
- A printout of your online application form, signed and dated.
- If you are applying under the points-based system, a completed self-assessment form, signed and dated.
- Payment receipts for any pre purchased user pays services
- All supporting documents (please ensure documents are removed from any bulky folders such as ring binders as these cannot be accepted as part of your application)
- Supplementary application forms.
Do I need to attend an interview?
If you are a student applying under the Point based system (Tier 4) you will need to sit a short interview in the visa application centre and you will be interviewed by an interviewer from Sheffield.
For non-student applications, UK Visas and Immigration will conduct interviews if deemed necessary during the processing of your application by UK Visas and Immigration.
How long will it take to process my application by UK Visa and Immigration?
This depends on the category of visa application, but UK Visas and Immigration aims to return 90% of non-settlement visa applications within 15 working days. UK Visas and Immigration cannot guarantee the outcome or the length of time an application takes to process; neither can it guarantee the return of passport and documents within a certain timeframe. This is due to the fact that visa applications are assessed individually and individual circumstances can mean processing times may vary and result in longer decision times. Therefore you are requested to wait until a decision on the application is taken since VFS Global does not have any control over the processing times. The processing time for a settlement application is 95% within 12 weeks.
How do I check the status of my application?
Please note that the status of your application shall be informed to you via SMS (if the same has been opted for during application submission) or via email on the ID that was provided during submission of application.
Useful answers to common questions raised in regard to making an overseas citizenship application – appointment
Visa application centre
How do I collect my documents and passport back?
When you attend the VFS Global visa application centre, while submitting the application you can either ask the staff at the counter to courier (optional) the documents and passport back or collect the documents and passports in person from the VFS Global application centre where you submitted your visa application.
What are the security procedures that I have to undergo in the VFS Global Visa application Centre?
For security reasons the following items will not be permitted inside the visa application centre.
- All battery operated or electronic items such cameras, audio/video cassettes, compact discs, MP3s, floppies, laptops, or portable music players ,hard disk drive (HDDs), pen/thumb drives, spy devices, audio recorders, or other devices which can hinder the centre’s functioning
- Sealed envelopes or packages.
- Any inflammable item such as matchboxes/ lighters/ electric cigarettes /fuel.
- Any sharp objects such as scissors, pen knives or nail filers.
- Weapons, weapon - like objects or explosive material of any kind.
Other items may be prohibited based on security staff discretion.
Please note: The visa application centre is unable to store prohibited items. Applicants should make other arrangements to store these belongings before they enter the visa application centre.
Will other VACs in other locations become User Pays centres?
UKVI regularly reviews the reach of all its global application centres.
What should I do if there is a need for emergency visa?
- Before contacting UKVI check if you qualify for any of the user pay services such as super priority or priority visas that have quick turnaround times and apply as per guidance. If you do not meet the conditions, please apply for the standard visa category and pay the relevant fees.
- You may then email/ contact the International Enquiry service with the application details (case reference GWF number, complete name or passport number). Should your case qualify as an emergency, the team will get in touch with you. All other cases will be dealt with as normal.
- Please note this service is available only in case of a serious medical emergency or an unfortunate event in the family that requires immediate emergency travel. This service is not available for business emergencies.
Note: All applications will still need to meet the immigration rules in order to be granted a visa.
Where can I find information on Biometric Residence Permit?
Applicants will receive a letter which provides detailed information about how to collect their BRP on arrival. Further information for overseas visa applicants is at click here and full guidance is at click here.
If you have lost a valid BRP please follow the advice at this link.
UKVI changes minimum age with immediate effect.
Now, children less than 18 years of age who arrive at the visa application centre to apply for a visa need to be accompanied by a parent or guardian. This cannot be a member of the VFS Global staff.