In Australia

Frequently Asked Questions

    Useful answers to common questions raised in regard to making an overseas citizenship application – appointment

  • Am I eligible for a refund after I have taken an overseas citizenship application appointment?

    No, once the applicant takes appointment, then you will not be able to initiate refund from the online application. You need to cancel the appointment in order to get the refund initiated from online OR have the refund request initiated from the VAC.

  • How do I change the VAC location for submitting my biometrics for overseas citizenship application?

    Login with the registered credentials, click on ‘Manage my account’ link. This will allow you to edit your country or residence and preferred visa application Centre location. This option will allow you to create a new application with the same login credentials but for a different location.

    Only the new applications created after making the change will be created with new VAC location and Country. The existing applications will not get affected.

  • How do I reschedule or cancel my appointment for overseas citizenship application?

    Login with the registered credentials, click on ‘My Application’ link. Select Re-schedule Appointment option from the Quick Link menu.

    You can reschedule or cancel your appointment any time prior to 24hours of your booked appointment time.

  • What does VFS Global do?

    VFS Global manages 5 visa application centres in Australia for UK Visas and Immigration (UKVI). Sydney and Melbourne are free to use, Brisbane, Canberra and Perth are user pay. After making an online application, you should book an appointment to attend one of our visa application centres to enrol your biometric data and submit your completed visa application form, passport and supporting documents. Once you have completed this process VFS Global will forward your application to UKVI for processing.

    Customers applying in Adelaide and Hobart can use the biometric enrolment centre there which is operated on behalf of UKVI by Australia’s Department of Immigration and Border Protection. For more information on the Adelaide service visits the UKVI website.

  • If I am applying in Brisbane, Canberra or Perth, how do I pay my additional fee?

    Applicants who elect to apply here are subject to an additional user pay fee of £55, which is payable in local currency. If you apply using the AccessUK, you will pay at the time of paying for your visa application. This additional fee will appear as a separate line item on your payment page as the User Pay Fee. However, if you have to use the visa4UK site to apply, or elect to purchase additional services, such as Priority Visa or SMS service, you need to visit our website to make these additional purchases by clicking here

  • What is a user pay visa application centre?

    A user pay visa application centre is one where you have to pay an additional fee to use the centre. The fee is to cover the cost of having a centre in a particular location which we would otherwise not be able to provide due to cost.

  •  Do I have to attend a visa application centre in the town where I live and pay the extra fee?

    You are free to use any visa application centre in Australia regardless of where you live. If you choose to use one that is user pay you must pay the additional fee. You do not have to pay a fee if you choose to use one that is free to user. 

  • During the payment process, I received the error message, “GWF number already exists in the system.” How do I complete my payment?

    If you have received this message, your payment did not go through. To try your payment again, please click here. You will next see a drop-down menu entitled Quick Links. Select “Track Previous Order” and enter your GWF number and email address. After submitting these details, you will be able to attempt your payment again.

  • I didn’t receive an email with my receipt of payment OR I forgot to print my receipt.

    To generate a copy of your receipt, please click here. Here, you will see a drop-down menu entitled Quick Links. Select “Reprint Receipt” and enter your GWF number and Last name. After submitting these details, your receipt will appear on the screen to be printed or emailed.

  • How do I apply?

    Step 1: Go to Visa4UK  to complete and submit your visa application form, pay your visa fee and book an appointment to attend the visa application centre.

    Step 2: Prepare your application package including a printed and signed copy of your application form and any supporting documents you require along with your passport.

    Step 3:  Visit the visa application centre at your scheduled appointment time to submit your application and biometric data (fingerprints and digital photo).  

    You will receive an appointment confirmation email when you book your appointment including details of the visa application centre.

  • Who decides if I will get a visa?

    Your visa application will be processed and decided by UK Visas and Immigration staff at the  Decision Making Centre (DMC) in Manila or Sheffield. VFS Global does not play any part in the decision making process, nor can we influence the outcome of your visa application.

  • Does my passport have to be valid for the length of my visa or for more than six months?

    If you are entering the UK as a visitor, UK visas and Immigration recommends that your passport is valid for longer than your intended visit.  This is not necessary if you are travelling on a long stay visa valid for more than six months. However, applicants should be aware that some airlines may not allow you to board the plane, and some countries will not allow you to enter if you have a passport valid for less than six months.  

  • How do I pay my Visa fees?

    Once you have completed your online application form, you will be prompted to pay the fees directly to UK Visas and Immigration via World pay. If you do not pay the fee within two hours of making your online application your appointment will be cancelled and you will have to reschedule. You will not be able to print your application form until you have paid the visa fee online. VFS Global visa application centres cannot accept payment for visa fees; however, we are able to take payment for additional services such as the priority service at all our centres with the exception of Adelaide and Hobart. 

  • I would like to request a refund. How do I submit this request?

    Please read the attached document carefully - here.

  • Should children come to the VFS Global Visa application Centre to apply for a visa?

    Every applicant who is submitting a visa application must attend the visa application centre in person. Children less than 18 years need to be accompanied by an adult and this cannot be a member of VFS staff.

  • Do I enrol biometrics in a VFS Global Visa application Centre?

    When you attend the visa application centre, you will need to provide your biometric information. We will take a digital scan of your fingerprints and a photograph. If you have temporary injuries on your fingers, please wait until the injuries heal before your appointment date. You should also remove any henna on your fingertips, or allow it to fade, as this may prevent us from getting a clear scan. Please note that children under 5 will only have their photo taken.

  • When can I make my application?

    You can apply for a visa up to 3 months (or six months if you are applying for a Tier 5 Youth Mobility Visa) before your date of travel to the UK. We strongly advise that you do not confirm your travel arrangements until you have received your visa.

  • What documents should I submit with my visa application?

    You will find details of what supporting documents are recommended for each visa category on the UK Visas and Immigration website under the specific category of visa. 

  • What should I bring with me?

    When you attend your appointment, you should bring

    • Your appointment confirmation (this can be an electronic copy on your phone, or a hard copy),
    • Visa fee receipt and user pay visa application centre service fee receipt if applicable.
    • A valid passport or travel document with at least 1 page that is blank on both sides.
    • For applicants who are exempt from giving biometrics: 1 recent passport-sized (45mm x 35mm) colour photograph of your face, which meets the requirements of UKVI’s photograph guidance
    • A printout of your online application form signed and dated.
    • Payment receipts for any pre purchased user pays services
    • All supporting documents (please ensure documents are removed from any bulky folders such as ring binders as these cannot be accepted as part of your application). Please see here for instructions on how to prepare your application.

      • Supplementary application forms.
      • Any supporting documents relevant to your application (please ensure documents are removed from any bulky folders such as ring binders as these cannot be accepted as part of your application)

  • Do I need to attend an interview?

    UK Visas and Immigration will conduct interviews if deemed necessary. Interviews will generally be conducted over the phone and not at the visa application centre. 

  • How long will it take to process my application?

    This depends on the category of visa application. UK Visas and Immigration aims to process non-settlement visa applications within 15 working days and settlement visa applications within 60 days. UK Visas and Immigration cannot guarantee the outcome or the length of time an application takes to process; neither can it guarantee the return of passport and documents within a certain timeframe. This is due to the fact that visa applications are assessed individually and individual circumstances can mean processing times may vary and result in longer decision times.

  • Is there a way of getting my application processed more quickly?

    Yes, there is a priority visa service. For an additional fee, UK Visas and Immigration will expedite the processing of your visa application. There are no restrictions on who can use the priority service, however, we do not normally recommend using the priority service if you have previously been refused a visa or you have a criminal conviction as we may not be able to meet the priority service deadline.

    There are two priority visa services:

    Non – Settlement priority service aims to process your visa within 5 working days. While we aim to meet that processing time, we will not guarantee it. The fee for this service is £ 184 (local currency equivalent to latest consular rate of exchange) in addition to the standard visa fee. Non-settlement applications include all visit, work and study visas as well as certificates of entitlement to the right of abode and returning resident visas.

     If you have opted for our settlement priority visa service, your application will be put at the front of the queue and the decision expedited. The fee for this service is £ 551 (local currency equivalent) in addition to the standard visa fee. Settlement applications include all applications from partners; children and grandparents who wish to join or accompany a British Citizen or a permanent resident to live in the UK.

    Using the priority visa service does not guarantee that your visa application will be successful. All applicants must meet the requirements of the UK’s Immigration Rules. The priority visa service fee will not be refunded if the visa is refused or, in exceptional circumstances, takes longer than the processing times set out above.

  • How will my documents and passport be returned?

    If you apply in Sydney, Melbourne or Brisbane you can collect your passport and documents from the visa application centre. If you wish to have it returned by courier, you will have to pay an additional courier fee. You can pay this fee online or when you attend your appointment. If you apply in Canberra or Perth, your application will automatically be returned by courier. If you apply from Adelaide, you will have to provide your own self-addressed return envelope. Please note if you are using the non-settlement priority service your passport and documents will be returned by an express post traceable envelope and this cost is included in the priority service fee.

  • If I need to ask a question, who do I contact?

    If you are unable to find what you need on this website or the UK Visas and Immigration website, you can contact UKVI’s visa enquiry service by phone, email or web chat. You will find contact details at

  • What can I or can’t I take to the Visa Application Centre?

    For security reasons the following items will not be permitted inside the visa application centre all battery operated or electronic items such as cameras, audio/video cassettes, compact discs, MP3s, laptops, or portable music players.

    • All bags such as travel bags, back packs, briefcases, suitcases, leather, jute or cloth bags and zip folders. Only a plastic bag containing your application and related papers will be permitted. There are small lockers available to store bags; however, we are unable to store suitcases or very large bags.
    • Sealed envelopes or packages.
    • Any inflammable item such as matchboxes/ lighters/ fuel.
    • Any sharp objects such as scissors, pen knives or nail files.
    • Weapons or weapon - like objects or explosive material of any kind.

    Other items may be prohibited based on security staff discretion.

    Please note: The visa application centre is unable to store prohibited items. Applicants should make other arrangements to store their belongings before they enter the visa application centre.