To the maximum extent permitted by law, VFS Global expressly disclaims all conditions and warranties, express or implied, in connection with your application and/or the Services other than any conditions or warranties expressly stated in these Terms. Where the law precludes such exclusion and implies certain terms, conditions and/or warranties into this agreement ("Implied Terms"), the liability of VFS Global for a breach of such Implied Term shall be limited, at the option of VFS Global, to any one or more of the following:
You agree that in no circumstances whatsoever will VFS Global be liable to you or anyone claiming though you for any indirect, incidental, special and/or consequential losses or damages of whatever nature, or for loss or profits, loss of opportunity, loss of business or goodwill or interruption of business arising out of or in connection with your application and/or any of the Services, however arising or where so ever situated, whether or not relating to any act, error, omission or negligence by VFS Global or any officer, agent, related entity, subsidiary, joint venture partner, employee, representative, contractor or sub-contractor of VFS Global.
You further agree that VFS Global will not be liable to you or anyone claiming through you for any loss or damage whatsoever to the extent that it is caused by you, results from your failure to take reasonable steps to avoid or minimize your loss, or is caused by VFS Global failing to comply with its obligations due to events outside its reasonable control (such as a failure of equipment that is not owned or operated by VFS Global , an industrial strike, a natural disaster or an act of God).
You agree to indemnify and hold VFS Global, its officers, agents, related entities, subsidiaries, joint venture partners, employees, representatives, contractors and sub-contractors harmless from any claim, loss, damage, proceeding or other action (including, without limitation, reasonable legal fees), made by any third party due to, or arising out of, a breach of these Terms by you, or a violation by you of any law of any country or of the rights of a third party.
Prices and Payments
unless expressly stated to the contrary:
unless expressly stated otherwise, any notices in connection with your application and/or the Services must be given by registered post (or if posted to or from a place outside Australia, by registered airmail) and addressed as follows:
A letter or email is taken to be received:
If any part of these Terms is held invalid, illegal or unenforceable, that part shall be severed and the remainder will continue to be valid and enforceable.
The failure, delay, relaxation or indulgence on the part of VFS Global in exercising any power, right or remedy conferred upon VFS Global by these Terms shall not operate as a waiver of that power, right or remedy, nor shall the exercise or any single or partial exercise of any power, right or remedy preclude any other or further exercise of such power, right or remedy or the exercise of any other power, right or remedy in these terms.
Any waiver of a breach of these Terms must be in writing signed by VFS Global granting the waiver and shall be effective only to the extent specifically set out in that written waiver.
Governing Law and Submission to Jurisdiction
These Terms are governed by and construed and enforced in accordance with the laws in force from time to time in the State of Victoria, Australia and you irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia and their respective courts of appeal ("Courts of Victoria"). You waive any right which you may have had to object to an action being brought in the Courts of Victoria including, but not limited to, claiming that the action has been brought in an inconvenient forum or that the Courts of Victoria do not have jurisdiction.
Reservation of Rights
any rights not expressly granted to you herein are reserved by VFS Global.
In these Terms, unless the context otherwise requires:
These application and service terms and conditions ("Terms") set out the terms on which VFS Global Services Australia Pty Ltd (trading as itself and/or 'VFS Global' and/or any other business name registered by VFS Services Australia Pty Ltd from time to time) ("VFS") (“VFS Global”) provides one or more of the Services to you.
By submitting an application, you will be taken to have read, understood and accepted all of these Terms (which impose, among other things, obligations on you to make payments to VFS Global and to indemnify VFS Global and which limit your rights and VFS Global ' liability in some cases). Accordingly, if you do not agree to any of these Terms, you must not submit your application for the Services.
In these Terms, "Services" means any one or more of the following services provided by VFS Global:
Applications must be submitted in person and applicant will be required to enrol for Biometrics unless UK visas and immigration issues a waiver to an applicant under a special consideration or category.
Under the instructions from British High Commission, Canberra, the service provider reserves the right not to accept the application of an applicant who does not meet the minimum criteria as set by British High Commission, Canberra.
VFS Global will not be held accountable or responsible for applications sent to an incorrect location.
Any fee whether of British High Commission, Canberra or VFS Global Service Fees will not be refunded for an application regardless of the outcome of the application. Once an application is submitted to the British High Commission, Canberra or VFS Global, a no refunds policy applies.
Variation of Terms
Except where it is stated in these Terms that VFS Global can vary a particular term by notice, these Terms cannot be varied unless the variation is in writing, signed by VFS Global.
Rights of the British High Commission, Canberra
You acknowledge and agree that:
Information provided by VFS Global
All material and information provided or otherwise made available to you by VFS Global ("VFS Global Information") is provided as general information only. The VFS Global Information is not intended to be professional advice and must not be relied upon as such. Prior to entering into a transaction or taking any particular course of action in connection with your application or the Services, you should make your own inquiries and seek independent advice tailored to your specific circumstances and objectives.
Accuracy and Usefulness of VFS Global Information
The VFS Global Information is provided to you in good faith and is believed to be accurate and current as at the date of publication. However, VFS Global provides no warranty or guarantee that the VFS Global Information (or any part of it) is accurate or complete.
Courier Service and Third Parties
VFS Global engages third party courier businesses ("Couriers") in respect of applications and the collection and delivery of your Documents and/or Further Documents. You specifically acknowledge and agree that VFS Global cannot control the acts, omissions, quality of service provided or care taken by any of the Couriers or any other third parties or any of their respective officers, agents, employees, representatives, contractors or sub-contractors.
If any third party provides any services to you in connection with your application and/or the Services (including, for example, photographic services in connection with your application), such services will be supplied to you on the terms and conditions specified by the relevant third party service provider.
VFS Global expressly disclaims any and all liability to you or anyone claiming through you for any loss or damage suffered in connection with your application and/or any of the Services provided to you by a third party where such loss or damage arises from, or is related to, any act, omission or negligence of a Courier or any other third party or any of their respective officers, agents, employees, representatives, contractors or sub-contractors.
Loss/Damage/Theft of your Documents or Further Documents
To the maximum extent permitted by law, VFS Global shall not be liable to you or anyone claiming though you for any loss or damage suffered in connection with your Documents and/or Further Documents (including, without limitation, any loss or damage suffered in connection with the loss or theft of, or damage to, your Documents and/or Further Documents, any misplacing of, or delay in returning, your Documents and/or Further Documents or any failure to return your Documents and/or Further Documents).
Without prejudice to the aforesaid or any other term in these Terms, and without any admission of liability whatsoever, if your passport is lost or damaged while it was in VFS Global' possession, VFS Global will reimburse you the standard fee charged by the applicable Government department for a replacement passport upon VFS Global receiving from you a certified copy of a receipt which evidences payment by you of that standard fee to the applicable Government department.
VFS Global collects personal information about you (including health information where necessary) ("Personal Information") in order to provide the Services. If the Personal Information is not provided by you, VFS Global may not be able to provide the Services which are the subject of your application.
Before submitting an application to VFS Global, you should read our Data Protection Policy.
The Data Protection Policy describes how your personal information is collected, used and disclosed and your rights in relation to accessing and correcting that information. You agree to the collection, use and disclose of your personal information in accordance with Data Protection Policy
By availing any of the Insurance Provider products through the facility made available by VFS Global, you shall be deemed to have read, understood, agreed and accepted the terms and conditions as mentioned here
Notice to all Visa Applicants:
It is important that You read this Refund Policy carefully. Certain services provided to Applicants are provided directly by the UK Government Home Office and shall be entirely non-refundable once an Application has been made. You should familiarise yourself with the terms of this Refund Policy prior to purchasing any services.
Unless otherwise defined, defined terms in this Refund Policy shall have the meaning given to them in the Website Terms and Conditions and/or the Services Terms and Conditions.
General Refund Conditions:
Please read the Refund Policy carefully as it will give You information and guidelines regarding the Refund Process, as applicable for the Services provided by Us to You.
Refund Eligibility Criteria:
Refund processing timeline:
These terms (which are referred to as the “Services Terms & Conditions” in the General Terms & Conditions) relate to the paid-for services supplied to you through the Company Site and should be read in conjunction with the General Terms & Conditions which shall also apply
For the purposes of these terms, the “Services” may include but shall not be limited to one or more of the following services which are offered on the Website
Each of which are described in further detail at:
The Company shall be entitled to offer additional services to which these terms shall apply at any time
Depending on the Services you wish to purchase, your order of Services is an offer to purchase Services from either (a) the Company or (b) the UK government for whom we collect payment on the Website only. The Services will be made available to you once your payment has been authorised. There will be no contract of any kind between you and us unless and until you make authorised payment for the Service. At any point up until then, we may decline to supply the Services to you without giving any reason
The fees for the Services (the “Service Fees”) are calculated and payable in advance as set out at User pay services. The Company shall be under no obligation to provide the requested Service until the applicable Service Fee has been paid.
Where applicable, prices shall state where any additional taxes are applicable and payable by you.
Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.
The Company shall provide an online application and payment portal to support the delivery of the UK government’s visa application services to visa applicants as more fully described on the Company Site here which shall facilitate the provision of the Services to you.
The Company warrants that it has the right to provide the Services and will use all reasonable skill and care in making the Services available to you and in ensuring their availability. Because of the number of sources from which the Company obtains the content for the Services and because of the nature of the Internet, errors and omissions do occur and the Company does not give any other warranties in respect of the Services.
The Company is continually seeking to improve the Services. The Company reserves the right, at its discretion, to make changes to any part of the Services provided that it does not materially reduce their content or functionality.
The Services are intended for and shall only be available for non-commercial and domestic use by individual visa applicants. The Company reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns. You may not re-sell the Services without the prior written consent of the Company
Once you have paid for the Services, we shall make the Services available to you. You are not able to cancel any purchase of Services after the Services are made available other than in accordance with these terms.
Your access to the Services may be terminated by written notice if you are in material breach of these terms and the breach is not remedied within the period of 3 days after written notice of the breach has been given to you. If we reasonably believe your breach of these terms affects our lawful operation of the Services or third party customers we may suspend your access to the Services at any time.
You shall only be able to cancel or apply for a refund of any Service Fees in accordance with the refund policy set out in Annex A to these terms (the “Refund Policy”)
The disclaimer policy set out here (the “Disclaimer”) is hereby incorporated and shall apply to the provision of any Services but in the event of any conflict between the terms of the Disclaimer and these terms, these terms shall prevail.
Use of the Services (in particular, the Super Priority and Priority Services) does not imply or guarantee in any way that your visa application will be successful. Notwithstanding the use of any of the Services, all visa applicants must qualify against the requirements of the UK immigration rules.
UK Visa and Immigration strongly recommends that visa applicants with any form of adverse immigration history do not use the Super Priority Services or the Priority Services. This includes anyone who has been previously refused a visa for the UK, been refused leave to enter the UK, been previously deported, removed, or otherwise required to leave the UK, has overstayed a period of leave in the UK, or has been refused leave to remain in the UK by the Home Office.
You will receive a confirmation of your payment by email, as well as an on screen confirmation, after You make payment of the Fee
The Refund Policy appended hereto as an Annex shall apply to [Fees] payable by visa applicants pursuant to this Agreement.
The liability for the Company to you under these terms for any losses relating to or arising in connection with Services provided to you under these terms and whether based on an action or claim in contract, negligence, tort, misrepresentation (other than fraudulent misrepresentation) breach of statutory duty or otherwise shall be limited to an amount equal to the Service Fees paid by you in connection with the Services to which such claim relates.
We know that criminals have posed as VFS Global representatives in order to steal personal information or money from people. If you receive a job offer by email or phone which requires payment, or promises a work visa in exchange for money, this is a scam. VFS Global is not a recruitment agency and does not offer recruitment services.
VFS Global is a visa processing company and we work only with government and diplomatic missions.
If you receive an offer asking for money that claims to be from VFS Global, do not respond or send money.
How criminals may contact you
You should be suspicious if:
These actions are intended to defraud or obtain personal information from their victims.
What to do if you suspect you have been targeted
If you receive a request, either in writing or verbally, for an interview or a job offer that you believe could be fraudulent or suspicious, do not respond. You can also check the request with us by emailing email@example.com
Victim of fraud
If you believe you are a victim of fraud you can report the incident to your local police office or email firstname.lastname@example.org
VFS Global takes such matters seriously and reserves its right to contact law enforcement agencies to investigate and prosecute illegal or criminal activities.
Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from unauthorised activities.